Cancellation Policy

Introduction

Welcome to HiTap by Olive Infocraft Trading L.L.C. We understand that plans can change, and we are committed to providing a transparent and straightforward cancellation policy to ensure a smooth and hassle-free experience for our customers.

Cancellation by Customer

1. Eligibility for Cancellation

• Customers can cancel their orders within 24 hours of placing the order.
• After 24 hours, cancellation requests will be considered on a case-by-case basis, and the decision will be at the sole discretion of Olive Infocraft Trading L.L.C.

2. How to Cancel

• To cancel your order, please contact our customer support team at info@hitap.com or call us at [customer support number].
• Please provide your order number and the reason for cancellation.

Refund Policy

1. Refund Eligibility

• Orders cancelled within 24 hours are eligible for a full refund.
• Orders cancelled after 24 hours may incur a cancellation fee depending on the processing stage of the order.
• If the order has already been shipped, customers must follow our Return Policy for a refund.

2. Refund Process

• Refunds will be processed within 7-10 business days from the date of approval of the cancellation request.
• Refunds will be credited to the original method of payment.

Cancellation by Olive Infocraft Trading L.L.C.

1. Right to Cancel

• Olive Infocraft Trading L.L.C. reserves the right to cancel any order at any time due to reasons including but not limited to: product unavailability, errors in the pricing or product description, or suspicion of fraudulent activity.

2. Notification of Cancellation

• If we cancel your order, you will be notified via email or phone, and a full refund will be processed to your original method of payment.

Non-Refundable Items

• Customized or personalized items are not eligible for cancellation or refund unless they are defective or damaged upon arrival.

Changes to this Cancellation Policy

Olive Infocraft Trading L.L.C. reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns regarding this Cancellation Policy, please contact us at:

Olive Infocraft Trading L.L.C. LHEU 1st Floor, WAFI Residence Office Block Umm Hurair – 2, Post Box 233065 Dubai, U.A.E. Email: info@hitap.com Phone: [customer support number]

Thank you for choosing HiTap by Olive Infocraft Trading L.L.C. We appreciate your business and look forward to serving you.