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Thank you for joining our community at HiTap Limited, a product proudly brought to you by Olive Infocraft Trading L.L.C. We are a company registered in Dubai (UAE) (Company Number 12681711). Our registered office is located at LHEU1st Floor | WAFI Residence Office Block | Umm Hurair – 2 | Post Box 233065 | Dubai | U.A.E. For correspondence, please use our postal address: LHEU 1st Floor | WAFI Residence Office Block | Umm Hurair – 2 | Post Box 233065 | Dubai | U.A.E. You can contact us at info@hitaps.com
We value your privacy and are dedicated to protecting your personal information.
Please get in touch with us if you have any questions or concerns about our privacy practices or this policy.
Please read this privacy policy carefully. It explains who we are, how and why we collect, store, use, and share your personal information, your rights regarding your personal information, and how to contact us or supervisory authorities if you have any complaints.
Rest assured, we adhere to the Google API Services User Data Policy, including the Limited Use requirements. This means that any data we receive from Google APIs is handled and transferred according to their guidelines.
1. Who We Are: Information about our organisation.
2. Our Website: Details about the website.
3. Collection and Use of Personal Information: How and why we collect and use your data.
4. Legal Basis for Processing Personal Information: The legal grounds for handling personal data.
5. Sharing Your Personal Information: Parties we share your data with.
6. Required Information: You must provide certain information and why.
7. International Data Transfers: Transferring your data outside the USA and UAE.
8. Cookies and Tracking Technologies: Use of cookies and similar technologies.
9. Marketing: How we use your data for marketing purposes.
10. Your Rights: Your rights regarding your personal information.
11. Data Security: How we protect your personal information.
12. Specific Terms for UAE. Residents: Privacy rights specific to residents of certain UAE.
13. Limitation of Liability: Our limitations on liability concerning your data.
14. Third-Party Links: Links to social media and other third-party websites.
15. Complaints: How to file a complaint.
16. Policy Changes: Updates to this privacy policy.
17. Contact Us: How to contact us.
HiTap Limited, a product of Olive Infocraft Trading L.L.C, operates this website. We collect and use certain personal information about you, for which we are responsible. Our data practices are regulated under the General Data Protection Regulation (GDPR), applicable across the UAE. As a ‘controller’ of personal information, we ensure compliance with these regulations. We conduct business with customers in the UAE and the USA. While this Privacy Policy applies to all users of our website and HiTap customers, specific provisions apply primarily to individuals in the UAE and USA. There are additional terms in this Privacy Policy specifically for UAE residents.
This Privacy Policy covers your use of our website, www.hitap.com (the “Site”).
When you interact with our website, we gather personal information from you, such
as placing orders or making inquiries.
We collect your personal information directly, for example, when you contact us or
make a purchase. We also indirectly collect information through your website
browsing activities (see ‘Cookies’ below).
The type of information we collect depends on your interactions with our website.
This information includes:
– Your name, address, and contact details (phone number(s), email addresses, title,
company name, business email, business phone number)
– Date of birth
– Social media handles
If you would like to delete your account and associated data, please click here.
– Bank account and payment details (Note: We do not store your payment data. Our payment gateway providers process it as detailed in our Terms of Use.) Contributions:
– Feedback you provide via phone, email, post, or social media
– Information about the services we provide to you
– Your account details, such as username and login details We use your personal information to:
– Create and manage your account
– Verify your identity
– Provide goods and services to you
– Customise our website and its content to match your preferences
– Notify you of changes to our website or services
– Improve our services
Our website is not intended for children, and we do not knowingly collect personal information from children.
The information you provide must be true, complete, and accurate. Please notify us of any changes to your personal information.
If you have any questions or need further information, please get in touch with us.
When we handle your personal information, we need a legal reason. The legal basis we rely on depends on the type of personal information and the reason we need to process it. The legal bases we may use include:
Consent: You hold the power to give us explicit permission to use your personal information for a specific purpose. This ensures your control over your data.
Contract: We need to use your personal information to fulfil a contract with you or because you have asked us to take specific steps before entering a contract.
Legal Obligation: We must use your personal information to comply with legal requirements (excluding contractual obligations).
Legitimate Interests: We need to use your personal information for our legitimate interests or those of a third party, provided there are no overriding reasons to protect your personal information that outweigh our legitimate interests.
We regularly share your data, including your name and delivery address, with our delivery partners. This allows them to dispatch your goods to you. In the event of a merger, sale of company assets, financing, or acquisition of all or part of our business, we may share or transfer your data as part of these negotiations.
We work with third-party advertising companies, such as Adroll, Meta, and Google, to help you discover our products. You may see HiTap banners or ads on other websites. These companies may use information from web cookies and other tracking technologies to show you advertisements for goods and services that may interest you.
We will share personal information with law enforcement or other authorities if required by law.
We do not share your personal information with any other third parties.
We need your name, address, delivery address (if different), and bank details to process your order and deliver products. We’ll let you know at the time of collection if providing this information is mandatory.
If you reside in the UAE or the USA, you hold the right to access, correct, update, or delete your personal information. You can also object to or restrict our processing of your data and request its portability. If you have previously given us consent to use your data, you can withdraw it at any time. This withdrawal will not affect the legality of the processing done before the withdrawal or the processing based on other legal grounds.
Managing your profile information is made easy on our website. You can view and modify your details at any time. Additionally, if you wish to stop receiving marketing emails from us, you can simply click the ‘unsubscribe’ link provided in the email. We may need to transfer your personal information to locations outside the UAE and USA to deliver products if you are based elsewhere. These countries may not have the same data protection laws. For Dubai residents, your information might be transferred, processed, and stored outside the UAE or USA as described in this Privacy Policy.
We prioritise your privacy and take steps to protect your information, including using the UAE Commission’s Standard Contractual Clauses for international transfers. For more details, please contact us (refer to our website’s ‘How to contact us’ section). Without your knowledge, we won’t transfer your data outside the UAE and USA or to any international organisation.
When you visit our website, cookies are small text files placed on your device (like a computer, smartphone, or other electronic devices). We use cookies to recognize you and your device and to store information about your preferences or past actions.
This Cookie Policy covers all data collected through our website, including the technologies we and our third-party partners use for automatic data collection. We use cookies and similar tracking technologies (like web beacons and pixels) to access or store your data. This policy explains the types of cookies we use on our website and how you can control them. Note that we may update this Cookie Policy at any time.
A browser cookie is a small piece of data stored on your device to help websites and mobile apps remember information about you. Other technologies like web storage and device identifiers may be used for similar purposes. We use both our own and third-party cookies for various reasons, including:
– Protecting your data and account
– Identifying popular features
– Counting visitors to a page
– Enhancing user experience
– Ensuring website and service security
– Providing targeted advertising
1. Necessary
– Purpose: Operating our website and identifying and preventing security risks.
2. Preferences
– Purpose: Remember your settings and preferences to enhance your website experience.
3. Performance
– Purpose: Collecting information about how you use our website to monitor and improve its performance.
4. Marketing
– Purpose: Deliver relevant advertisements and track the effectiveness of our advertising campaigns on other sites.
Where applicable, we provide the option to opt out of using cookies.
Under the General Data Protection Regulation (GDPR), you have several rights that are necessary free of charge. These rights include:
– The right to fair processing of your information and transparency about how we use your data.
– The right to access your personal information and other supplementary information addressed in this Privacy Notice.
– The right to request that we correct any inaccuracies in the information we hold about you.
– The right to request the deletion of your personal information in certain circumstances.
– The right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format, and the right to transfer that data to a third party in certain situations.
– The right to object at any time to processing your personal information for direct marketing purposes.
– The right to object to decisions made by automated means that have legal effects or similarly significant impacts on you.
– The right to object to our continued processing of your personal information in certain other situations.
– The right to restrict our processing of your personal information in certain circumstances.
– The right to claim compensation for damages caused by our breach of data protection laws.
For more detailed information on these rights, including when they apply, please refer to the [Guidance from the UAE on individuals’ rights under the GDPR]
If you wish to exercise any of these rights, please:
– Contact us via email, phone, or mail.
– Provide enough information for us to identify you.
– Provide proof of your identity and address (such as a copy of your driving licence or
passport and a recent utility bill or credit card statement).
– Specify the information your request relates to, including any relevant account or
reference numbers.
We have stringent security measures in place to ensure that your personal information is never accidentally lost, misused, or accessed without your explicit permission. Access to your information is strictly restricted to individuals with a legitimate business need. Rest assured, those who handle your information are authorised to do so and are bound by strict confidentiality obligations. Additionally, we have protocols to manage any suspected data breaches. If a breach occurs, we will inform you and any relevant regulatory bodies as the law requires.
DO RESIDENTS OF CERTAIN US STATES HAVE SPECIFIC PRIVACY RIGHTS?
Residents of certain US states have specific privacy rights. If you are a resident of California or Nevada, you are granted specific rights regarding access to your data.
Understanding and respecting your privacy rights under the California Consumer Privacy Act of 2018 (CCPA) is crucial. This Privacy Policy is specifically designed for California residents, or “Consumers,” as defined by the CCPA. In the event of any conflict between our policies, this section will prevail for California Consumers. For this section, “Personal Information” refers to data that identifies or relates to you as defined by the CCPA. We do not sell your personal information and will not do so without notice or the opportunity to opt-out, as required by law. We may disclose your information for specific purposes not considered a sale, such as at your direction, to comply with CCPA requests, in mergers or asset sales, or as required by law.
When you use our website, we collect various types of Personal Information, including identifiers (such as your name and email address), commercial information (such as your purchase history), internet activity (such as your browsing history), geolocation, and professional details. You have rights under the CCPA, including the right to know what Personal Information we collect, obtain a copy of your data, request deletion, and non-discrimination for exercising your rights.
We’ll verify your identity before processing requests to protect your information and our website’s integrity. You can have an authorised agent submit a request on your behalf, but you must verify their authority.
If you’re a California resident, you can request information about the personal data we disclosed for direct marketing under the Shine The Light law. If you’re under 18, reside in California, and have a registered account, you can request the removal of publicly posted data.
Under Nevada law (SB §220), we provide a way for Nevada consumers to opt out of the sale of certain information. We don’t sell your personal information to third parties as defined in Nevada law. We won’t do so without notice and opt-out opportunity.
All requests regarding your privacy preferences should be directed to info@hitaps.com with the subject line “Request for California Privacy Information” or “Request for Nevada Privacy Information.” Please include your email or mailing address for our response. You can make these requests once per calendar year. We reserve the right only to respond if requests meet the specified terms.
We make every reasonable effort to protect the security and confidentiality of your personal information. However, it’s important to note that we cannot guarantee absolute security for transmitted data despite using industry-standard technology and human oversight. We cannot be held responsible for unauthorised disclosure of personal information that happens without any fault on our part, such as transmission errors, unauthorised access to your account, misuse of your user ID and password by others, your failure to fulfil security obligations or unauthorised actions by our employees.
Our Privacy Policy is designed to protect the information you share with us directly through our website or interactions. However, when you encounter links to other websites or social media features like the ‘Facebook Like’ button, it’s important to note that these sites may collect their data or request personal information from you. They might gather your IP address and the specific page you’re viewing on our site and use cookies to ensure their features work correctly. Remember, you have control over the data you choose to share with them.
It’s important to understand that linking to social media networks or other websites doesn’t imply endorsement, authorization, or affiliation with these third parties. We don’t control these external sites; they have policies for handling the personal information you provide. Your interactions with these sites or features are subject to their respective privacy policies, so we encourage you to review them.
We are here to assist you if you have any questions or concerns regarding how we handle your information. Under the General Data Protection Regulation, you have the right to complain to a regulatory authority if you believe there has been a breach of data protection laws. In the UAE, the supervisory authority is the Information Commissioner. You can contact them through their website at https://www.difc.ae/ or by phone at 00-971-2-4492700.
Revisions to this website’s privacy policy were last updated on June 1, 2024. We reserve the right to update this privacy policy periodically. Any changes will be communicated through our website.
Your continued use of our website after publishing any revised privacy policy constitutes acceptance of those changes. For your convenience, we may translate this privacy policy into other languages. However, the English version prevails in case of any inconsistencies and governs your relationship with us.
If you have any inquiries regarding this privacy notice or the data we have on file for you, please feel free to contact us.
You can contact us via email at info@hitaps.com or through the contact page on our website. We are here to assist you.
