Return and Refund Policy

Thank you for shopping at HiTap. We value your business and aim to ensure your satisfaction.

Our return and refund policy is as follows:

1. Custom Printed HiTap: Due to the personalized nature of our Custom Print HiTap, we cannot offer a refund or return once the order is confirmed, designed, or processed.

2. Generic Designed HiTap: We offer a 14-day return and replacement policy for damaged Original designed HiTap. 

NOTE: If your card doesn’t function on your own personal phone due to your phone lacking NFC capabilities or being outdated, it will not be eligible for a refund. Please remember that it’s always your customers’ phones that are used to collect reviews, not your own. HiTap cannot be held accountable for the technology used, other than the technology used in our products themselves. 

Return Process:

To initiate a return, please get in touch with us at info@hitaps.com. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded if your card is found to be faulty. 

Conditions for Returns:

1. The product must be unused and in the same condition you received.
2. The product must be in its original packaging.
3. The return must be initiated within 14 days of the purchase date.

Once we receive your return, we will inspect it and process your replacement. If the card functions as per NFC standards, no replacement is eligible. Re-delivery will be subject to delivery charges. 

Cancellation:

Generic designed HiTap:

If for any reason, an order is canceled after placing the order, a cancellation fee of 75 AED applies to all orders due to the nature of customization for each business, cancellation of delivery arrangement, and service hours. If the order is not accepted on Cash on Delivery for any reason, HiTap reserves the right to charge a cancellation fee of 150 AED to cover service and return delivery charges for orders below 599 AED. For orders above 600 AED, HiTap reserves the right to charge a cancellation fee of 250 AED. 

All payments should be made within 7 days of its notice to avoid an accumulation of late penalties of 50 AED per 7 days overdue. 

International deliveries cannot be canceled after they have been created or dispatched. All fees related to cancellation for any reason are to be paid by the purchasing party.

Custom-designed and branded cards:

Once an invoice has been issued to your company, the 24/7 HiTap team will start working on your order immediately to achieve the highest standard of efficiency and ensure you get your order as fast as possible. Therefore orders cannot be cancelled after we have started the creation process and an invoice has been issued to your company.

Customs and local VAT:

For international orders, HiTap is not able to assist or pay for local customs duties or VAT in your respective country of operations. We kindly advise you to contact the local authorities for further clarifications and exceptions. 

Contact Us:

For more information about our Return and Refund Policy, please contact us at info@hitaps.com